188jilo Privacy Policy – Our Commitment to Your Data

1 Introduction

188jilo ("we", "Platform") takes our responsibility as the custodian of your personal data seriously. This Privacy Policy explains in detail the types of information we collect, why it is collected, how it is used, and the protection measures we put in place.

This policy applies to all users of the 188jilo platform — including website visitors, registered users, and anyone using our mobile app. By continuing to use our platform after reading this policy, you give your consent to the privacy practices described herein.

We are committed to handling your data transparently, responsibly, and securely. If at any time you are uncomfortable with any part of this policy, you may contact us for further clarification or to request deletion of your account.

2 Types of Data We Collect

188jilo collects information across several categories depending on how you interact with our platform:

Registration and Identity Information:

• Full name as stated on your identity document.
• Date of birth to verify you are 18 years of age or older.
• Active email address and mobile phone number.
• Passwords stored in hashed form — we do not store passwords in readable format.

Financial Information (for KYC Process):

• A copy of your identity document (MyKad or passport) for identity verification.
• Bank account number or e-wallet details for processing deposits and withdrawals.
• Financial transaction records for compliance with anti-money laundering regulations.

Platform Usage Data:

• Game history, total wagering, wins, and losses.
• Login activity including date, time, and approximate location.
• Device type, operating system, and browser version used.
• IP address for security and fraud prevention purposes.

3 How We Use Your Data

Data collected is used solely for purposes related to operating the 188jilo platform and improving the user experience:

• Account Management — Allows you to log in, manage your balance, and access all platform features.
• Transaction Processing — Verifies deposits, processes withdrawals, and manages your financial history.
• Identity Verification (KYC) — Ensures compliance with age restriction requirements and fraud prevention.
• Customer Support — Resolving your queries and technical issues more efficiently using account context.
• Platform Security — Detecting and preventing fraud, hacking, and account misuse.
• Product Improvement — Analyzes usage patterns in aggregate (not individually) to enhance the platform experience.
• Important Communications — Sending account-related notifications, policy updates, and important security information.

We do not use your data for third-party advertising, external analytics without consent, or any purpose not directly related to 188jilo's services.

4 Data Sharing with Third Parties

188jilo does not sell your personal data to any party. However, in certain limited circumstances, we need to share information with parties required to operate our services:

All third parties receiving data from 188jilo are bound by strict confidentiality agreements and are only permitted to use the data for specified purposes.

5 Data Storage and Security Measures

Your personal data is stored on servers protected by multi-layered encryption, strict access controls, and continuous security monitoring. The following are the key technical measures we apply:

• Data encryption in transit using 256-bit SSL/TLS.
• At-rest encryption for sensitive information.
• Role-based access control — only authorised staff may access user data.
• Automated intrusion detection and 24/7 suspicious activity monitoring.
• Regular data backups stored at a secure, separate location.

Your data is retained for as long as your account is active or as required for legitimate legal and business purposes. When an account is closed, data will be deleted or anonymised within a reasonable period, unless a longer retention period is required by law.

6 Cookies and Tracking Technologies

188jilo uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login session management. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies — Helps us understand how users interact with the platform for improvement purposes. All data is collected in aggregate and without individual identification.
• Preference Cookies — Saving your preferences such as language and display format for a more personalized experience.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain functions of the 188jilo platform.

7 Your Rights Over Personal Data

As a 188jilo platform user, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the 188jilo support team via live chat within the platform. We will process your request within a reasonable timeframe and provide a written response for every request received.

8 Child Data Protection

The 188jilo platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from minors.

If we find that data has been collected from a minor, we will take immediate action to delete the information and close the account in question. Parents or guardians who suspect their child has registered on this platform are encouraged to contact us promptly so that appropriate action can be taken.

9 Amendments to This Privacy Policy

188jilo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. The "Last updated" date at the top of this page indicates when the most recent amendment was made.

For significant changes that affect how your data is used, we will endeavor to provide adequate notice via your registered email or in-platform notification. Continued use of the platform after amendments constitutes acceptance of the updated policy.

You are advised to review this page periodically to stay informed about how we protect your privacy.

10 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the 188jilo privacy team through the following channels:

• Live Chat — Available 24/7 directly within the 188jilo platform for instant support.
• Email — Send written inquiries to [email protected] (displayed as plain text only).

For more information about platform usage rules, please review Terms and Conditions us. If you need assistance managing your gaming habits, visit the Responsible Gaming us.